amba nature

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How You Can Buy Fair Trade
 
Please contact us if you have any questions or queries concerning our products or services. Our contact us page is on the left of every page in the information box.
 
The product categories and a link to the Home page are at the top of every page on the left, and links to View Cart and Checkout are on the right.
 
Mail Order Online
A word about our packaging
Ordering
Checking Out
Ways to Pay
 
Customer Services
Delivery
Returns and Exchanges
Product Availability
 
Retailer Trade Account
For high street and internet retail outlets
 
 
Shop Online
 
A word about our packaging…
Our jewellery and Pina scarves come in a free presentation box made from 100% recycled boxboard with a content of 90% post consumer waste.
 
We and our producer groups are environmentally responsible, and as standard we recycle and re-use the packaging we receive in the UK and from the Philippines to pack your order, whenever possible.
 
If you would prefer not to receive jewellery and scarf items in re-used packaging materials as the outer packaging, please just check the No box before clicking on the Continue button, when you check out.
 
Ordering
Click on the product picture or name of the item you want to purchase, select the size and colour from the drop down menu if these options are available and then click the Add to Cart button, which is immediately below Our Price at the bottom of the page.
 
Where items are available in different sizes and prices, Our Price will automatically update to show the corresponding price when you make your selection from the drop down menu.
 
A summary of Your Shopping Cart is displayed every time you add an item to it. From here you get the chance to confirm that what you have bought is correct, and easily remove any unwanted items, which will help prevent incorrect orders being placed
 
If more than one single item is required (e.g. 4 placemats), you can manually change the quantity from here (click on the Update Cart box afterwards), which will automatically multiply the price by the number you enter, and save you from having to add the items to your cart individually.
 
You can choose to Continue Shopping or, once you have completed your purchases and are happy with everything in Your Shopping Cart, you can select your Delivery Method, which will automatically show the cost of your chosen delivery method and add it to the items you want purchase, and then you can Checkout.
 
Orders outside of the UK
We do not currently accept orders outside of mainland U.K., however we are considering this. If you are interested in purchasing our products from abroad please ensure you contact us for postal and courier details and prices first, before placing your order.
 
Checking Out
You can check out by clicking on Checkout in the black rectangular box or by using the Google Checkout button, just below.
 
If you use the Checkout box simply enter your email address and password and click on the Continue with Checkout button and then enter your billing and delivery details and click the Continue button.
 
If you decide to shop with us again you will only need to enter your login details without having to enter all of your other details again.
 
*Please note: A signature will be required for next day delivery so please ensure that someone will be in at the delivery address provided when the parcel is delivered.
 
We haven’t made it mandatory for you to provide us with your contact telephone number, but in the event of a problem, this may help us to rectify the matter more quickly. All fields marked with * are mandatory.
 
Then just let us know whether you are happy to receive jewellery and scarf items in re-used packaging materials as the outer packaging. If you would prefer not to, please just click the No box before clicking the Continue button. All other products are in a wide range of shapes and sizes and we manually cut and make the boxes to fit the order using the packaging we receive.
 
You will then be taken to the Order Summary page and Payment Options where you can select your preferred payment method.
 
If you checkout using Google Checkout you can sign in to your Google account or enter your details to create a Google Account to complete your purchase.
 
Ways to Pay
You can pay online easily and securely using your credit/debit card via Nochex and PayPal or using Google Checkout. You can also make payment by BACS bank transfer or cheque.
 
         
 
Visa – MasterCard - American Express
Maestro/Switch – Solo – Delta - Visa Electron
 
Google Checkout and NoChex only accept Visa, MasterCard, Maestro and Solo.
 
 We do not receive or hold your credit card details. All credit card transactions processed are via our web hosting company and are fully SSL encrypted and secure and we guarantee that every transaction you make at our shop will be 100% safe.
 
If you choose to pay via bank transfer (BACS) just select this method to complete your order and our bank details will be shown, and then contact your bank to arrange the transfer of the payment to our account. Please ensure you reference your order number.
 
If you prefer to pay by cheque just select this method to complete your order and post your cheque to us, made payable to amba nature. Please ensure you quote your order number on the reverse of the cheque. We can only accept cheques drawn on a UK bank account.
 
*Please note:
We can accept credit and debit card payments and payments made by bank transfer (BACS) or cheque for orders placed online.
 
For orders placed by email, telephone or post, we can only accept payment by bank transfer (BACS) or cheque.
 
Customer Services
Contact amba nature
 
Delivery
 
Free Standard delivery for orders over £100
 
UK Standard Delivery £3.95
UK Next Day Services £6.00
 
We will endeavour to despatch your order within 3 to 4 working days of receiving your payment, usually same day or next, although we cannot guarantee this. If there is any delay we will email you to let you know when it will be dispatched. If delivery of your order is urgent please contact us.
 
Standard delivery takes 3 to 5 working days after we despatch your order.
 
A signature is required for next day delivery so please ensure that someone will be in at the delivery address provided when the parcel is delivered.
 
Returns and Exchanges
 
amba nature guarantee
We focus on sourcing quality fair trade products and we and our partner producers want you to be completely happy and satisfied with your purchases. We realise that when making a purchase from an online shop, that it’s possible that the product you receive may sometimes not be reflected well on the website you bought it from.
 
If you are not satisfied with any of the items you ordered, simply return it to us with the advice note invoice for a prompt and courteous refund, or exchange it for a replacement. On the back of the advice note invoice please tell us why you are the returning the item, so that we rectify the matter quickly.
 
We are only able to receive and make balance payments for returned and exchanged items by bank transfer (BACS) or cheque.
 
Due to health and hygiene we can only return refunds on earrings if the seal has not been broken and they have not been taken out of the packet.  Earrings will be enclosed in the free presentation box in their packet.
 
We are unable to refund the cost of returning the goods to us, but the postal charge for sending a replacement to you is free.
 
When returning an item we recommend that you use a registered postal service and obtain proof of postage, so you that you can make a claim if the parcel is lost.
 
If you need to contact us about a return just call us on               01702 471131        or email us at returns@ambanature.co.uk
 
Product Availabilty
A number of our products are limited meaning there may only be one or two of those items, and all offers are subject to availability and while stocks last. This could be is due to low levels of stock, producer ceasing products or new products and lines being tried in the market.
 
If a product is out of stock it will remain showing on the website with Sorry, this item is out of stock in place of Our Price at the bottom of the page.
 
We currently don’t have a wish list function, but if you see a product that is out of stock that you would like us to restock please just let us know by email at info@ambanature.co.uk or using the MailForm on our contact us page, and whether you would like to be notified when it is back in stock. We will try our best to restock wanted items, however, for the reasons above we can’t promise that we will able to do this. Discontinued products will be taken off the website.
 
 
Retailer Trade Account
 
Trade accounts are only available to registered retail outlets.
 
Our fair trade homeware, jewellery and accessories, recycled products and handmade paper are sourced from producer groups in the Philippines and are available at trade prices.
 
If you would like to apply for a retailer trade account please contact us by email or telephone or post or complete the MailForm on our contact us page.
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