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Terms and Conditions
Please read these terms and conditions carefully before using this site and making your purchase. If you do not agree to these Terms and Conditions, please do not purchase from ambanature.co.uk Site. By using and purchasing from our website you accept these Terms and Conditions and agree to them.
We reserve the right to amend these Terms and Conditions from time to time, and any changes will notified on our website. We recommend that you read any updated Terms and Conditions and if you do not accept them and agree to them, you should not continue to use the ambanature.co.uk Site. If you continue to use the ambanature.co.uk Site after the change comes into effect, you are bound to the new Terms and Conditions.
We and our producer groups are environmentally responsible, and as standard we recycle and re-use the packaging we receive in the UK and from the Philippines to pack your order, whenever possible.
We are happy to change your order if you contact us before we despatch it, otherwise we can only raise a separate order and postage and packing charges will apply again.
We try our best to ensure that the prices on our website are accurate and correct, however, errors may occur. If we discover an error in the price of the goods that you have ordered we will contact you as soon as possible to inform you, and give you the option of reconfirming your purchase of the item at the correct price or cancelling it, and we shall refund the full amount in accordance with these Terms. The order will be deemed as cancelled if we are unable to contact you. We shall not be under any obligation to fulfil an order for an incorrectly priced product.
The prices on our website are in British pounds sterling and are exclusive of VAT and delivery. We reserve the right to amend prices without notice.
For orders placed online we can accept payments made by credit and debit card, bank transfer (BACS) or cheque.
For orders placed by email, telephone or post, we can only accept payments by bank transfer (BACS) or cheque.
We reserve the right to decline any orders in the UK or outside of it.
Orders outside of the UK
For orders placed from outside of the UK we are only able to accept payments made by credit card through our website and deliver to your billing address.
Please ensure you check the postal costs first, before placing your order. (See International Delivery options in the Delivery section below).
You can pay online safely and securely using your credit/debit card via Moneybookers and PayPal or using Google Checkout.
Visa – MasterCard - American Express - Maestro/Switch
Solo – Delta - Visa Electron – JCB – Diners Club
We do not receive or hold your credit card details. All credit card transactions processed are via our web hosting company and are fully SSL encrypted and secure and we guarantee that every transaction you make at our shop will be 100% safe.
You can also pay through a PayPal account if you have one, or by bank transfer. Please ensure you reference your order number.
To pay by cheque please post your order to us at the address above together with a cheque drawn on a UK bank account made payable to amba nature. Please ensure you quote your order number on the reverse of the cheque.
United Kingdom
(Including Channel Islands, Isle of Man and Northern Ireland)
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Delivery Method
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Cost
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Estimated Delivery Time
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Standard
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£3.95
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3 to 5 days after despatch
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Next Day
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£5.95
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Next day (not including Sat or Sun) if order is placed before 3pm Mon to Fri.
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We will endeavour to despatch your order within 3 to 4 working days of receiving your payment, usually same day or next, although we cannot guarantee this. If there is any delay we will email you to let you know when it will be dispatched. If delivery of your order is urgent please contact us.
If you require delivery of your items to more than one address you will need to order the items on our website for each separate address or please contact us when you place your order, for which there will be a packing and postal charge for each address. Invoices and receipts will only be sent to the original buyer.
Delivery times are out of our control and we shall not be held responsible if your order is not delivered in the timescale as stated.
Deliveries to the Channel Islands and Isle of Man may be subject to delays due to Customs checks.
For customers in the Channel Islands, when you receive your package you will be responsible for any Customs fees and import duties that may be due.
A signature is required for next day delivery so please ensure that someone will be in at the delivery address provided when the parcel is delivered.
International Delivery
There are two international postal regions, Western Europe and Rest of World, and two delivery options for each region, one for lighter products and one for orders that include Nito placemats, which are the heavier of our products.
Only select the ‘Light’ delivery option if your order does not include any Nito placemats.
If your order does include Nito placemats ensure you select the ‘Standard’ delivery option, otherwise it will be declined and cancelled, and your money will be refunded and the order will need to be placed again.
A list of the countries in Western Europe is below the international delivery options. All other countries come under Rest of World.
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International Delivery Options
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Cost
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Estimated Delivery Time
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Western Europe Light
For orders without Nito placemats.
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£5.95
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3 - 5 days after despatch.
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Western Europe Standard
For orders that include Nito placemats.
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£14.50
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3 - 5 days after despatch.
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Rest of World Light
For orders without Nito placemats.
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£10.75
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5 - 7 days after despatch.
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Rest of World Standard
For orders that include Nito placemats.
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£24.45
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5 - 7 days after despatch.
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Western Europe
Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, The Netherlands, France (inc Corsica and Monaco), Germany, Greece, Greenland, Iceland, Ireland (Republic), Italy (inc San Marino and Vatican City), Luxembourg, Norway (inc Spitzbergen), Portugal (inc The Azores and Madeira), Spain (inc Canary Islands), Sweden, Switzerland (inc Liechtenstein).
When you receive your package you will be responsible for any Customs fees and import duties that may be due in the country it is sent to.
For orders placed from outside of the UK we are only able to accept payments made by credit card through our website and deliver to your billing address.
We give you 14 days to make your mind up, and if you are not satisfied with any of the items you ordered, we give you a further 7 days to simply return it for a prompt and courteous refund, or exchange it for a replacement, provided that the unwanted item is returned as sold and has not been used or worn you, and you let us know by email, telephone or post within fourteen (14) days of receipt of the order and return it to us with the advice note invoice within twenty one (21) days with all original labels, tags and packaging.
When you contact us we will email a returns form to you. Please complete the form and tell us why you are returning the item, so that we rectify the matter quickly, and print the form and return it with the item also, or email it back to us on the day the item is returned to us.
You will be responsible for the cost of returning the goods to us, but the postal charge for sending a replacement to you is free.
Please contact us if the product is damaged in transit to you.
Refunds will only be returned to the original buyer of the item, and refunds and replacements will be processed within 7 days.
Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price.
When returning an item we recommend that you use a registered postal service and obtain proof of postage, so you that you can make a claim if the parcel is lost, as we shall not be held liable for items lost on return.
Your statutory rights are not affected by anything in this returns policy.
amba nature is committed to respecting and protecting your confidential details and privacy, and we only record data to process your transactions, and to provide our services and customer service, and to determine whether you are eligible to receive offers, and to improve our products and services.
We will never pass them on to any third parties.
All of the contents of the website will remain the property of amba nature.
A contract will not exist between you and amba nature until your credit or debit card is charged and we despatch your order.
All offers are subject to availability and while stocks last.
While we endeavour to keep the information and content on this website up to date and as accurate as possible, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any inconvenience, loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website, or by any interruptions to it, or through the supply of goods or the use or resale of them by you.
Every effort is made to keep the website up and running smoothly. However, amba nature cannot guarantee that the website will be free of faults or interruptions and we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
We link to other fair trade and ethical and environmental businesses and organisations as a convenience and service to users of this website and to promote fair trade and ethical living, which are not under the control of amba nature. We have no control over, and will not be liable for, the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Jurisdiction/applicable law
These terms and conditions will be governed by English Law and the parties hereby submit to the non-exclusive jurisdiction of the Courts of England and Wales.
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